Frequently Asked Questions
What is One Twine?
One Twine is an online shop that offers carefully curated collections of products designed to make life better. We want to make it easier for you to find products that are better for your home, your wallet and the planet.
What is Recyclebank?
Recyclebank inspires and rewards smarter, everyday choices for a more sustainable future. We bring together businesses, communities and people like you to achieve real world impact. By participating in household recycling and/or learning how to live more sustainable lives, you can earn points that translate into real savings by shopping at One Twine or getting deals from community and national brands in the Recyclebank rewards catalog. If you're not a member, sign up today to start earning points!
What Are Points?
You can earn points by learning and pledging to take small actions on our website and, in certain communities, members can also pick up points for curbside recycling. These points are our way of encouraging you to make smarter, everyday choices for a more sustainable future. On One Twine, members can apply those points for discounts and deals in the Recyclebank rewards catalog.
How Do You Pick Your Products?
We use our Impact Lens to pay special attention to each product and consider how it was made, how it's used and how you can dispose of it. To ensure that every product meets our standards, we've created our sustainability guidelines to provide consumers with a quick and easy way to identify the benefits of every product.
When Can I Expect My Order?
While shipping time may vary depending on where you live, most orders will be received in 3 to 10 business days after your order has been placed. Please refer to your Order Confirmation email for more specific information.
How Do I Check the Status of My Order?
After you place your order, you can check its status by visiting your Order History. Once your items have shipped, you will also be able to use your tracking number to see where they are.
Can I Change My Order?
While we want to ensure your happiness with your product selections, once an order has been placed, there is limited ability to make changes. Please contact Customer Care with your specific request.
How Much Does Shipping Cost?
For orders of $50 or higher, shipping is free! For those below $50, the shipping is a flat $4.99, regardless of the number of products you order.
Do You Only Ship to U.S. Residents?
Yes. Right now, we're able to ship to customers in all 48 contiguous states.
Do You Charge Sales Tax?
Yes. We're required to charge sales tax on appropriate items, in adherence with state laws, in all of the states where we do business.
What is Your Return Policy?
One Twine accepts returns for unsatisfactory items if received within 10 days of Customer Care being notified. For any other claims for damaged or missing items, please contact Customer Care within 15 days of receipt. Unfortunately, unless a product is either broken or defective we cannot be responsible for return postage.
Will You Ship All of my Items in One Package?
To provide the best assortment of products, we partner with multiple companies. We make every effort to make sure your order is shipped in as few boxes as possible, but there will be times that your order will arrive in separate boxes.
Whom Should I Contact with Questions and Concerns?
If you have a specific comment or question, and you cannot find the answer you're looking for here, please contact Customer Care and we will get back to you as soon as possible.
What Are You Doing to be Sustainable?
Like our members and customers, One Twine and Recyclebank both have deep commitment to making our company as sustainable as possible. When it comes to shipping our packages, we do so responsibly. Whenever possible, our packaging materials are smartly sourced, and they're usually made with renewable and recycle materials. We also work to reduce carbon emissions when we can.
What Are You Doing to Help Communities?
To support the Recyclebank Green Schools Program, 5% of One Twine's profits will be donated to this educational initiative. In addition to the funds each school receives from member donations, we'll contribute up to $50,000 per year to the program.